Privacy
At Innovative Electric Co. LLC, we respect your privacy and are committed to being transparent about how we collect, use, store, and protect your personal information.
This Website Privacy Policy explains who we are, what personal information we may collect when you visit or interact with our website, how we use and share that information, and the rights you may have regarding your personal information.
By using our website or providing us with your personal information, you acknowledge that you have read and understood this Privacy Policy.
If you have any questions or concerns about how we handle your personal information, please contact us using the details provided at the end of this Privacy Policy.
1. Quick Links
We recommend reading this Privacy Policy in full. You may also use the sections below to quickly access specific information:
- What Personal Information We Collect
- How We Collect Your Information
- Why We Use Your Personal Information
- Cookies and Similar Technologies
- Who We Share Your Information With
- How We Protect Your Information
- How Long We Keep Your Information
- Marketing Communications
- WhatsApp and Other Communication Channels
- Third-Party Websites and Services
- Children's Privacy
- Your Privacy Rights
- Changes to This Privacy Policy
- How to Contact Us
2. What Personal Information We Collect
We may collect different types of personal information depending on how you interact with our website and business.
Information You Provide Voluntarily
You may voluntarily provide personal information when you:
- Submit an enquiry through our website
- Request a quotation
- Contact us by phone, email, or WhatsApp
- Request product information
- Submit an order or service request
- Contact our sales or customer support team
- Apply for a job or submit your CV
- Subscribe to communications from us
- Participate in forms, surveys, or other activities on our website
The information we may collect can include:
- Full name
- Company name
- Job title or position
- Email address
- Phone number
- WhatsApp number
- Business address
- Delivery address
- Product or service requirements
- Enquiry details
- Information contained in your messages
- CV or employment-related information where applicable
We will generally explain why particular information is requested at the time we collect it.
Information We Collect Automatically
When you visit our website, certain technical information may be collected automatically.
This may include:
- IP address
- Browser type
- Device type
- Operating system
- Website pages visited
- Date and time of visits
- Referring website
- Links or buttons clicked
- General geographic information
- Website usage and interaction information
We may use this information to understand how visitors use our website, improve website performance, maintain security, and improve the overall user experience.
3. Why We Use Your Personal Information
We may use the information we collect for legitimate business purposes, including:
- Responding to your enquiries
- Providing product information
- Preparing quotations
- Processing orders and requests
- Providing products and services
- Communicating with customers and business contacts
- Providing customer support
- Managing customer and business relationships
- Responding to WhatsApp, email, telephone, and website enquiries
- Processing job applications
- Improving our website and online services
- Monitoring website performance and security
- Understanding customer requirements and preferences
- Sending relevant business communications where permitted
- Conducting internal business and statistical analysis
- Preventing fraud, misuse, or unauthorized activity
- Complying with applicable legal and regulatory requirements
We use personal information only for the purposes for which it was collected or for other purposes that are reasonably compatible with those purposes.
4. Cookies and Similar Technologies
Our website may use cookies and similar technologies to improve functionality and understand how visitors use our website.
Cookies may be used to:
- Remember website preferences
- Improve website functionality
- Understand website traffic and usage
- Analyze website performance
- Improve user experience
- Support security and website operations
You can control or disable cookies through your browser settings. However, disabling certain cookies may affect some website features or functionality.
Where required, we may request your consent before using certain types of cookies or tracking technologies.
5. Who We Share Your Personal Information With
We do not sell or rent your personal information to third parties.
Where necessary for legitimate business purposes, we may share personal information with trusted parties, including:
Service Providers
We may use third-party service providers to help us operate our business, website, communications, hosting, analytics, IT systems, customer support, and other services.
These service providers may process personal information on our behalf and are expected to handle such information appropriately.
Business Partners
Where necessary to provide products or services requested by you, we may share relevant information with business partners, suppliers, logistics providers, or other parties involved in fulfilling your request.
Legal and Regulatory Authorities
We may disclose personal information where we believe such disclosure is necessary to:
- Comply with applicable laws or regulations
- Respond to lawful requests from authorities
- Establish, exercise, or defend our legal rights
- Protect the safety or rights of our customers, employees, or other individuals
- Prevent fraud or unlawful activity
Business Transactions
If our business is involved in a merger, acquisition, restructuring, sale of assets, or similar transaction, personal information may be transferred as part of that transaction, subject to applicable privacy requirements.
6. International Processing and Data Transfers
Some of our technology, hosting, communication, analytics, or service providers may process information in countries outside the Sultanate of Oman.
Where personal information is transferred or processed internationally, we take reasonable steps to ensure that appropriate safeguards are applied in accordance with applicable privacy and data protection requirements.
By using our website and services, you acknowledge that information may be processed through service providers operating in different countries where permitted by applicable law.
7. How Long We Keep Your Personal Information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected.
The retention period may depend on:
- The nature of the information
- The purpose for which it was collected
- Our ongoing business relationship with you
- Legal, accounting, tax, or regulatory requirements
- The need to resolve disputes or enforce agreements
When personal information is no longer required, we may securely delete, anonymize, or otherwise dispose of it in accordance with applicable requirements.
8. How We Protect Your Personal Information
We take reasonable technical, physical, and organizational measures to protect personal information against:
- Unauthorized access
- Unauthorized disclosure
- Loss
- Misuse
- Alteration
- Destruction
Our security measures may include access controls, secure systems, passwords, monitoring, and other appropriate technical and organizational safeguards.
However, no method of transmission or electronic storage is completely secure. Therefore, we cannot guarantee that information transmitted over the internet will always be completely secure.
You should also take appropriate precautions when sharing personal information online.
9. Marketing Communications
Where permitted by applicable law, we may use your contact information to send you information about:
- Products and electrical solutions
- New products
- Services
- Company updates
- Business announcements
- Promotions or marketing communications
You may choose not to receive marketing communications from us at any time.
If an unsubscribe option is provided in a marketing email, you can use it to stop receiving future marketing emails.
You may also contact us directly using the contact details provided below to request that we stop sending marketing communications.
10. WhatsApp and Other Communication Channels
Customers and visitors may contact Innovative Electric Co. LLC through WhatsApp, email, telephone, social media, or other communication channels.
When you contact us through these channels, we may collect and process information contained in your communication, including your name, phone number, messages, attachments, product requirements, and other information you choose to provide.
We use this information to:
- Respond to your enquiry
- Provide product information
- Prepare quotations
- Provide customer support
- Process business requests
- Communicate with you regarding products and services
Third-party communication platforms, such as WhatsApp, Facebook, Instagram, or other services, may have their own privacy policies and terms. We recommend reviewing the applicable policies of those platforms.
11. Job Applications
If you submit a CV, resume, or job application to Innovative Electric Co. LLC, we may collect information such as:
- Name
- Contact information
- Educational qualifications
- Employment history
- Skills and experience
- CV or resume information
- Other information you voluntarily provide as part of your application
We use this information for recruitment and employment-related purposes.
We may retain application information for a reasonable period where necessary for recruitment, record-keeping, or legal purposes.
12. Third-Party Websites and Links
Our website may contain links to third-party websites, social media platforms, manufacturers, suppliers, or other external services.
These third-party websites operate independently and are not controlled by Innovative Electric Co. LLC.
We are not responsible for the privacy practices, security, content, or policies of third-party websites.
We recommend reviewing the privacy policy of any third-party website before providing personal information.
13. Children's Privacy
Our website and business services are not specifically directed toward children under the age of 18.
We do not knowingly collect personal information from children through our website.
If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can take appropriate action.
14. Your Privacy Rights
Depending on applicable law, you may have certain rights regarding your personal information.
These may include the right to:
- Request access to personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of personal information where legally applicable
- Request restriction of certain processing
- Object to certain processing activities
- Withdraw consent where processing is based on consent
- Request information about how your personal information is used
To exercise an applicable privacy right, please contact us using the details provided below.
We may need to verify your identity before processing certain requests.
We will respond to legitimate requests within the period required by applicable law.
15. Legal Basis for Processing
Where applicable, we process personal information based on one or more of the following grounds:
- Your consent
- The need to provide products or services requested by you
- The need to communicate with you regarding your enquiries
- Our legitimate business interests
- Compliance with legal or regulatory obligations
- Other lawful grounds permitted under applicable law
Where consent is required, you may withdraw your consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.
16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in:
- Our business operations
- Our website
- Technology
- Products and services
- Legal or regulatory requirements
- Privacy and data protection practices
When we make changes, we will update the “Last Updated” date at the top of this Privacy Policy.
We recommend checking this page periodically for the latest version.
17. How to Contact Us
If you have any questions, concerns, complaints, or requests regarding this Privacy Policy or the way we process your personal information, please contact us.
Innovative Electric Co. LLC
Address: Way No. 6527, P.B. 943, P.C. 117, Wadi Al Kabir, Muscat, Oman
📍 Location: Wadi Al Kabir, Near Nesto, Muscat, Oman
📞 Phone: +968 2481 8846
📱 WhatsApp: +968 9198 4026
📧 Email: sales@innelcom.com
We will make reasonable efforts to respond to privacy-related enquiries and requests in accordance with applicable laws and regulations.