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Terms And Conditions


Welcome to the website of Innovative Electric Co. LLC (“Innovative Electric,” “we,” “us,” or “our”). These Terms and Conditions (“Terms”) govern your access to and use of our website, products, services, quotations, online enquiries, and related communications.

By accessing or using this website, you acknowledge that you have read, understood, and agreed to be bound by these Terms. If you do not agree with these Terms, please do not use our website or services.

1. About Innovative Electric Co. LLC

Innovative Electric Co. LLC is an electrical products, equipment, and solutions company based in Muscat, Sultanate of Oman.

Our products and services may include electrical components, LV switchgear, electrical panel boards, industrial electrical products, automation solutions, and related technical services.

Information provided through this website is intended for general business and informational purposes and does not constitute a binding offer unless expressly stated otherwise.

2. Website Use

You may use our website only for lawful purposes and in accordance with these Terms.

You agree not to:

  • Use the website for any unlawful, fraudulent, or unauthorized purpose.
  • Attempt to gain unauthorized access to our website, systems, or databases.
  • Interfere with the security, operation, or functionality of the website.
  • Introduce viruses, malware, or other harmful or disruptive material.
  • Copy, reproduce, modify, distribute, or commercially exploit website content without our prior written consent.
  • Use automated systems, bots, or similar methods to collect information from the website without authorization.
  • Submit false, misleading, or inaccurate information.
  • Use the website in a manner that may damage our business, reputation, systems, or other users.

We reserve the right to restrict or terminate access to the website where we reasonably believe these Terms have been breached.

3. Product Information

We make reasonable efforts to ensure that product descriptions, images, specifications, technical information, and other website content are accurate and current.

However, information displayed on the website may be subject to change without prior notice.

Product images are provided for illustrative purposes and may differ from the actual product due to manufacturer updates, packaging changes, colour variations, or other factors.

Product specifications, availability, technical characteristics, and manufacturer information should be confirmed with our sales or technical team before placing an order, particularly for project-specific or critical applications.

4. Product Availability

All products and services are subject to availability.

The appearance of a product on our website does not constitute a guarantee that the product is currently in stock or available for immediate delivery.

We reserve the right to:

  • Change or discontinue products.
  • Update product specifications.
  • Replace discontinued products with suitable alternatives where applicable.
  • Correct errors or inaccuracies.
  • Change product availability without prior notice.

Current availability should be confirmed with our sales team.

5. Quotations and Pricing

Prices, quotations, product availability, delivery schedules, and commercial conditions may vary depending on the product, quantity, specification, customer requirements, and prevailing market conditions.

A quotation issued by Innovative Electric Co. LLC may specify:

  • Product description and quantity
  • Unit and total pricing
  • Applicable taxes or charges
  • Payment terms
  • Delivery terms
  • Estimated lead time
  • Quotation validity
  • Warranty conditions
  • Other applicable commercial conditions

Unless otherwise stated, quotations are valid only for the period specified in the quotation.

A quotation does not constitute a confirmed order until formally accepted and processed in accordance with the applicable commercial terms.

6. Orders and Order Acceptance

Orders may be submitted through approved communication channels, including our sales team, email, WhatsApp, telephone, or other agreed methods.

An order may be subject to confirmation of:

  • Product availability
  • Technical specifications
  • Pricing
  • Payment terms
  • Customer information
  • Delivery requirements
  • Credit approval, where applicable

Innovative Electric Co. LLC reserves the right to decline or cancel an order where there is a legitimate commercial, technical, operational, or legal reason.

7. Payment Terms

Payment terms will be specified in the applicable quotation, sales order, invoice, or other commercial documentation.

Customers are responsible for making payments within the agreed timeframe.

Where advance payment is required, order processing, procurement, production, or delivery may commence only after the required payment has been received and confirmed.

Any applicable bank charges, transaction fees, or other payment-related costs shall be handled in accordance with the agreed commercial terms.

8. Delivery

Delivery arrangements and estimated delivery periods may vary depending on product availability, order quantity, destination, supplier lead times, and other operational factors.

Any delivery date or lead time provided by us is an estimate unless expressly confirmed otherwise in writing.

We shall not be responsible for delays caused by circumstances beyond our reasonable control, including supplier delays, transportation disruptions, customs procedures, government restrictions, import or export requirements, or other force majeure events.

9. Returns, Replacements and Exchanges

Returns, replacements, or exchanges are subject to prior approval and the applicable commercial and return conditions of Innovative Electric Co. LLC.

Customers should contact us before returning any product.

Products may be inspected before a return, replacement, or refund is approved.

Unless otherwise agreed in writing, certain products may not be eligible for return, including:

  • Custom-manufactured or specially fabricated products.
  • Products supplied according to specific customer requirements.
  • Products that have been installed, used, altered, or modified.
  • Products damaged due to improper handling, storage, installation, or operation.
  • Products specifically procured against a non-standard requirement.

Approved returns must comply with the return conditions communicated by Innovative Electric Co. LLC.

10. Electrical Products and Technical Responsibility

Electrical products must be selected, installed, commissioned, operated, and maintained by appropriately qualified personnel and in accordance with applicable technical standards, manufacturer instructions, and safety requirements.

Customers are responsible for confirming that products are suitable for their intended application and operating environment.

To the extent permitted by applicable law, Innovative Electric Co. LLC shall not be responsible for damage, loss, malfunction, or injury arising from:

  • Incorrect product selection.
  • Improper installation.
  • Incorrect wiring or connection.
  • Improper operation or maintenance.
  • Unauthorized modification.
  • Failure to follow manufacturer instructions.
  • Use outside specified operating conditions.
  • External electrical faults or system conditions beyond our control.

For critical, industrial, or project-specific applications, customers should obtain appropriate professional engineering advice before installation or use.

11. Warranty

Where applicable, products may be covered by the manufacturer's warranty or by a warranty specifically stated in our quotation, invoice, or other written commercial documentation.

Warranty terms may vary depending on the manufacturer and product.

A warranty claim may require:

  • Proof of purchase.
  • Product identification or serial number.
  • Description of the reported issue.
  • Supporting photographs or documentation.
  • Inspection or technical testing.

Warranty coverage may not apply where damage or failure results from misuse, incorrect installation, unauthorized modification, improper maintenance, abnormal operating conditions, negligence, or physical damage.

Where specific warranty terms are provided with a product or quotation, those terms shall apply to the extent of any inconsistency.

12. Intellectual Property

All content appearing on this website, including text, graphics, photographs, videos, designs, layouts, documents, logos, and other materials, is owned by or licensed to Innovative Electric Co. LLC or the respective rights holder.

Except where permitted by applicable law or with our prior written permission, you may not reproduce, modify, distribute, publish, transmit, display, or commercially exploit such content.

Third-party trademarks, product names, logos, and brand identities remain the property of their respective owners.

13. Third-Party Products and Brands

Our website may contain references to products, manufacturers, brands, trademarks, or technical information belonging to third parties.

Such references are provided for product identification and informational purposes.

Innovative Electric Co. LLC does not claim ownership of third-party intellectual property unless expressly stated.

Product specifications and technical information relating to third-party products may be updated by the respective manufacturer without notice.

14. Website Availability and Accuracy

We make reasonable efforts to maintain the availability and accuracy of our website.

However, we do not warrant that:

  • The website will always be available or uninterrupted.
  • Website content will always be complete or error-free.
  • Product information will always be current.
  • The website will be free from technical defects or harmful components.
  • All website functionality will operate without interruption.

We reserve the right to modify, suspend, restrict, or discontinue any part of the website without prior notice.

15. External Websites and Links

Our website may contain links to third-party websites, manufacturers, suppliers, social media platforms, payment services, or other external resources.

Such links are provided for convenience and informational purposes only.

Innovative Electric Co. LLC does not control and is not responsible for the content, availability, security, privacy practices, or terms of third-party websites.

Users should review the applicable terms and privacy policies of third-party websites before using them or providing personal information.

16. Customer Communications

When you contact us through our website, email, WhatsApp, telephone, social media, or other communication channels, you are responsible for providing accurate and appropriate information.

We may use the information provided to:

  • Respond to enquiries.
  • Prepare quotations.
  • Process orders.
  • Provide technical or customer support.
  • Communicate regarding products and services.
  • Follow up on business enquiries.

The collection and use of personal information are governed by our Privacy Policy.

17. Limitation of Liability

To the maximum extent permitted by applicable law, Innovative Electric Co. LLC shall not be liable for indirect, incidental, special, consequential, or business losses arising from or relating to the use of our website, products, or services.

This may include loss of revenue, profits, business opportunities, data, or business interruption.

Nothing in these Terms shall exclude or limit any liability that cannot lawfully be excluded or limited under applicable law.

18. Force Majeure

Innovative Electric Co. LLC shall not be liable for any delay or failure to perform its obligations where such delay or failure results from circumstances beyond our reasonable control.

Such circumstances may include, without limitation:

  • Natural disasters.
  • Fire or flood.
  • Epidemics or pandemics.
  • War or civil unrest.
  • Government restrictions or actions.
  • Strikes or labour disruptions.
  • Transportation or logistics disruptions.
  • Supply chain interruptions.
  • Import or export restrictions.
  • Supplier failures.
  • Power or telecommunications failures.
  • Other events beyond our reasonable control.

We will make reasonable efforts to mitigate the effects of such circumstances.

19. Privacy and Data Protection

Your use of this website is also subject to our Privacy Policy, which explains how we collect, use, store, and protect personal information.

By using our website, you acknowledge that you have reviewed our Privacy Policy.

20. Amendments to These Terms

We may revise these Terms from time to time to reflect changes in our business, products, services, website, or applicable legal and regulatory requirements.

The updated version will be published on this page with a revised Last Updated date.

Your continued use of the website following publication of updated Terms constitutes acceptance of the revised Terms, to the extent permitted by applicable law.

21. Governing Law and Jurisdiction

These Terms and your use of this website shall be governed by and interpreted in accordance with the applicable laws and regulations of the Sultanate of Oman.

Any dispute arising out of or relating to these Terms shall be subject to the jurisdiction of the competent courts of the Sultanate of Oman, unless otherwise required by applicable law or agreed in writing.